- Why Is My Canon Printer Offline
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Hi Kate,
I suggest you to follow these methods and check if it helps.
Method 1:
I would like you to go through the following links and check.
Install a printer
Fix printer problems
http://windows.microsoft.com/en-US/windows/printer-problems-in-windows-help#fix-printer-problems=windows-8&v1h=win8tab4&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1
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Method 2:
If the issue persists, then uninstall the printer drivers.
Follow these steps to uninstall the printer drivers.
a. Press Windows key+X and select Device Manager.
b. Search for the printer driver and expand it.
c. Right click on the printer driver and select Uninstall.
b. Search for the printer driver and expand it.
c. Right click on the printer driver and select Uninstall.
Now go to the manufacturer’s website and install the latest drivers for your printer and install it. You can refer to the link mentioned below to install the driver.
Hope it helps.
If the issue with Printer persists or if you face any Windows issues in future, let us know and we would be glad to assist you.
After you upgrade your computer to Windows 10, if your Canon Printer Drivers are not working, you can fix the problem by updating the drivers. It is possible that your Printer driver is not compatible with the newer version of Windows.
Find Canon Printer Device Drivers by Model Name or Number
How to Update Device Drivers
There are two ways to update drivers.
Option 1 (Recommended): Update drivers automatically - Novice computer users can update drivers using trusted software in just a few mouse clicks. Automatic driver updates are fast, efficient and elimate all the guesswork. Your old drivers can even be backed up and restored in case any problems occur.
OR
Option 2: Update drivers manually - Find the correct driver for your Printer and operating system, then install it by following the step by step instructions below. You’ll need some computer skills to use this method.
Option 1: Update drivers automatically
The Driver Update Utility for Canon devices is intelligent software which automatically recognizes your computer’s operating system and Printer model and finds the most up-to-date drivers for it. There is no risk of installing the wrong driver. The Driver Update Utility downloads and installs your drivers quickly and easily.
You can scan for driver updates automatically with the FREE version of the Driver Update Utility for Canon, and complete all necessary driver updates using the premium version.
Tech Tip: The Driver Update Utility for Canon will back up your current drivers for you. If you encounter any problems while updating your drivers, you can use this feature to restore your previous drivers and configuration settings.
- Download the Driver Update Utility for Canon.
- Double-click on the program to run it. It will then scan your computer and identify any problem drivers. You will see a results page similar to the one below:
- Click the Update Driver button next to your driver. The correct version will be downloaded and installed automatically. Or, you can click the Update Drivers button at the bottom to automatically download and install the correct version of all the drivers that are missing or out-of-date on your system.
Option 2: Update drivers manually
To find the latest driver, including Windows 10 drivers, choose from our list of most popular Canon Printer downloads or search our driver archive for the driver that fits your specific Printer model and your PC’s operating system.
If you cannot find the right driver for your device, you can request the driver. We will find it for you. Or, try the automatic option instead.
Tech Tip: If you are having trouble finding the right driver update, use the Canon Printer Driver Update Utility. It is software which finds, downloads and istalls the correct driver for you - automatically.
After downloading your driver update, you will need to install it. Driver updates come in a variety of file formats with different file extensions. For example, you may have downloaded an EXE, INF, ZIP, or SYS file. Each file type has a slighty different installation procedure to follow. Visit our Driver Support Page to watch helpful step-by-step videos on how to install drivers based on their file extension.
How to Install Drivers
After you have found the right driver, follow these simple instructions to install it.
- Power off your device.
- Disconnect the device from your computer.
- Reconnect the device and power it on.
- Double click the driver download to extract it.
- If a language option is given, select your language.
- Follow the directions on the installation program screen.
- Reboot your computer.
Hi,
I have just bought a new canon pixma mg5350 printer. I have tried to install it from the disk and by downloading the drivers from the canon website. I cannot get it to install at all!
The wireless set up all went through fine and is connected. When I go to install the software and drivers it all goes through and then just comes up with a message saying mp drivers have not been installed. It then tells me to look at the onscreen manual which is part of the software that will not download!!!
ANY help will be much appreciated. My computer is a HP touchsmart 520 PC with windows 7.
Thank you,
Kate
I have just bought a new canon pixma mg5350 printer. I have tried to install it from the disk and by downloading the drivers from the canon website. I cannot get it to install at all!
The wireless set up all went through fine and is connected. When I go to install the software and drivers it all goes through and then just comes up with a message saying mp drivers have not been installed. It then tells me to look at the onscreen manual which is part of the software that will not download!!!
ANY help will be much appreciated. My computer is a HP touchsmart 520 PC with windows 7.
Thank you,
Kate
Canon PRINT Business is a free application that enables you to print photographs and documents, read scanned data, upload to cloud storage services, etc. on a Canon laser multi-function device or laser printer from an Android terminal.
Main Features
- Print scanned data, images, documents, and web pages.
- Read scanned data from a multi-function device.
- Image capture with a camera.
- Work with files in local or cloud storage.
- Automatically detect multi-function devices and/or printers on a network, or manually search for them by specifying an IP address or DNS.
- Search multi-function devices and/or printers and start direct connection with Bluetooth.
- Touch the mobile terminal to log in to the multi-function device and/or printer (Bluetooth installed machine).
- Register multi-function devices and/or printers with a QR code.
- Check the print settings, and print data held in a multi-function device or printer.
- Use the address book of a mobile terminal in place of the address book registered in a multi-function device.
- Check the condition of a multi-function device or printer in detail, such as device status etc., via its Remote UI.
- Auto start and device registration and printing for apps using NFC.
- TalkBack now supported (on some screens, English and Japanese only).
* The functions that can be used vary according to the model, settings, and firmware version of the multi-function device or printer.
* Functions that use Bluetooth are supported by terminals with Android 5.1 or later installed.
Supported Devices
imageRUNNER ADVANCE series
Color imageRUNNER series
imageRUNNER series
Color imageCLASS series
imageCLASS series
i-SENSYS series
imagePRESS series
LBP series
Satera series
Laser Shot series
Business Inkjet series
- Some device models do not support Canon PRINT Business. Check the list of supported device models on the Canon PRINT Business support page of the Canon website.
- For printing with PIXMA series, MAXIFY series or SELPHY series devices, use Canon PRINT Inkjet/SELPHY.
- For scanning with imageFORMULA series devices, use CaptureOnTouch Mobile.
Required Conditions
- Your Android terminal must be connected to a wireless LAN access point.
- Your multi-function device and the access point must be connected by LAN or wireless LAN.
Items That Can Be Set with the Print Function
Output Method, Department ID Management, Output Size, Copies, Print Range, Source, Select Color, 2-Sided, Staple, 2 on 1
- Items that can be set vary according to each printer model.
Items That Can Be Set With the Scan Function
Color/Select Color, Resolution, Original Size/Scan Size, File Format, 2-Sided Original/2-Sided, Original Type, Density, Original Placement
- Available settings differ depending on the device model.
Main Features
- Print scanned data, images, documents, and web pages.
- Read scanned data from a multi-function device.
- Image capture with a camera.
- Work with files in local or cloud storage.
- Automatically detect multi-function devices and/or printers on a network, or manually search for them by specifying an IP address or DNS.
- Search multi-function devices and/or printers and start direct connection with Bluetooth.
- Touch the mobile terminal to log in to the multi-function device and/or printer (Bluetooth installed machine).
- Register multi-function devices and/or printers with a QR code.
- Check the print settings, and print data held in a multi-function device or printer.
- Use the address book of a mobile terminal in place of the address book registered in a multi-function device.
- Check the condition of a multi-function device or printer in detail, such as device status etc., via its Remote UI.
- Auto start and device registration and printing for apps using NFC.
- TalkBack now supported (on some screens, English and Japanese only).
* The functions that can be used vary according to the model, settings, and firmware version of the multi-function device or printer.
* Functions that use Bluetooth are supported by terminals with Android 5.1 or later installed.
Supported Devices
imageRUNNER ADVANCE series
Color imageRUNNER series
imageRUNNER series
Color imageCLASS series
imageCLASS series
i-SENSYS series
imagePRESS series
LBP series
Satera series
Laser Shot series
Business Inkjet series
- Some device models do not support Canon PRINT Business. Check the list of supported device models on the Canon PRINT Business support page of the Canon website.
- For printing with PIXMA series, MAXIFY series or SELPHY series devices, use Canon PRINT Inkjet/SELPHY.
- For scanning with imageFORMULA series devices, use CaptureOnTouch Mobile.
Required Conditions
- Your Android terminal must be connected to a wireless LAN access point.
- Your multi-function device and the access point must be connected by LAN or wireless LAN.
Items That Can Be Set with the Print Function
Output Method, Department ID Management, Output Size, Copies, Print Range, Source, Select Color, 2-Sided, Staple, 2 on 1
- Items that can be set vary according to each printer model.
Items That Can Be Set With the Scan Function
Color/Select Color, Resolution, Original Size/Scan Size, File Format, 2-Sided Original/2-Sided, Original Type, Density, Original Placement
- Available settings differ depending on the device model.
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